ECDN is one of the products within the IBM Cloud Video Streaming portfolio.
Your use of ECDN is governed by two agreements:
Cloud Service Agreement (CSA) document.
This agreement covers all IBM products that are delivered as Software-as-a-Service (SaaS). ECDN is SaaS delivered solution.
Service Description document.
This agreement describes the terms and conditions specific to the IBM Cloud Video Streaming portfolio of solutions. The most recent version is dated 05-2017. It is published in several languages. Here’s the direct link to the version in English.
SLA details described in section 3 in this document.