Changes to Pro Broadcasting Features

There is a minor update to the Ustream dashboard that will relocate the Premium Services tab. This upgrade is to make the platform more user friendly and to make it easier for new and existing customers to find where to manage paid services.

  • Previously the dashboard held all subscription and payment information under the “Premium Services” tab.

  • The “Premium Services” tab has now been relocated under the “Accounts” section.

This simple update will streamline your experience and make finding your paid settings easier!

Changes to Email Capture and Channel Limitations

Starting Wednesday, April 8th 2015

Feature changes take place for Basic, Free Trial, Silver, Gold and Platinum Pro Broadcasters regarding Channel Limitations and Email Capture.

Email Capture

Email Capture will only be available for customers purchasing the Enterprise Pro Broadcasting platform with the video marketing module.

Customers who subscribed to Silver, Gold, or Platinum Pro Broadcasting plans before Wednesday, April 8th 2015 will continue to have access to Email Capture, as long as they continue their plan and do not cancel, upgrade or downgrade their subscription.

  • If you cancel your subscription and choose to reactivate your Pro Broadcasting subscription at a later date you will not have Email Capture.

  • If you upgrade or downgrade to a different plan you will not have Email Capture on the new plan.

Channel Limitations

The number of channels a broadcaster can create is limited according to their subscription.

Customers who subscribe to Basic, Free Trial, Silver, Gold, or Platinum Pro Broadcasting plans after Wednesday, April 8th 2015 can create a limited number of channels.

Basic

Free Trial

Silver

Gold

Platinum

Enterprise

1 channel

2 channels

3 channels

3+ channels

Customers who subscribed to Basic, Free Trial, Silver, Gold, or Platinum Pro Broadcasting plans before Wednesday, April 8th 2015 will keep their existing channels.

If you cancel your subscription, upgrade or downgrade to a different plan that has limitations, you’ll be able to keep all of them, however if you are already above the plan, you won’t be able to create new channels. If you delete some of your channels and by doing so you go below the limit included in your new plan, you’ll be able to create additional channels.

Upgrading and downgrading between the new, limited plans will work the same way.


Changes to Password Protection and Video Storage Limitations

Starting Monday, January 12th 2015

Feature changes will take place for Silver, Gold and Platinum Pro Broadcasters regarding password protection and video storage.

Password Protection

Starting Monday, January 12th 2015 the Password Protection feature will only be available for customers purchasing our Ustream Align product.

Customers who subscribed to Silver, Gold, or Platinum Pro Broadcasting plans before Monday, January 12th 2015 will continue to have access to Password Protection features, as long as they continue their plan and do not cancel, upgrade or downgrade their subscription.

  • If you cancel your subscription and choose to reactivate your Pro Broadcasting subscription at a later date you will not receive the Password Protection features.

  • If you upgrade or downgrade to a different plan you will not have Password Protection features on the new plan.

Video Storage Limitations

There are now new limits to Video Storage in Pro Broadcasting accounts.

Silver

Gold

Platinum

Enterprise

50 GB

250 GB

500 GB

5 TB


These video storage limitation changes will only affect new customers who subscribe on or after Monday, January 12th 2015 and for customers who upgrade or downgrade their existing account.

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